Warranty Policy
LIMITED LIFETIME WARRANTY
The Case Shop warrants to the original purchaser that its products are free from defects in materials or workmanship. The Case Shop warranty covers materials used in its products to the original purchaser, from the date of purchase, as follows: plastics for 10 years and rubber for 3 years. The Case Shop agrees, at its option, to either repair or replace the unit with the same or similar available product to the original purchaser within the product's warranty period.
Proof of purchase (sales receipt) from The Case Shop is required to obtain service during the warranty period.
Standard ground freight within Canada for return of repaired/replaced warranty products to the customer will be not covered by The Case Shop and is the sole responsibility of the customer.
LIMITATION OF WARRANTY
This warranty covers defects raised by manufacturing materials and not problems caused by improper use, or damage, nor fall or crash events, or incorrect maintenance, abuse, or tampering or modification of the products.
The warranty is applied only to the cases themselves (not to the foam inlays or accessories).
This warranty is valid only in Canada
THE CASE SHOP SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR LOSS, DAMAGE, OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM CUSTOMER’S USE OF OR INABILITY TO USE THE EQUIPMENT EITHER SEPARATELY, IN COMBINATION WITH OTHER EQUIPMENT, OR FOR PERSONAL INJURY OR LOSS OR DESTRUCTION OF OTHER PROPERTY, OR FROM ANY OTHER CAUSE.
The company reserves the right under its product improvement policy to change construction or design details without obligation regarding previous models and furnish equipment when so altered without reference to illustration or specification used herein.
WARRANTY FAQ
How do I warranty my product?
Fill out the warranty request form here.
Can I obtain replacement parts?
Absolutely. You can buy parts from our website.
What kinds of product failures are covered under the warranty?
Cracks or deformities in case housing.
What kinds of product failures are not covered under the warranty?
Seal damage caused by sand, grit, or lack of maintenance.
Obvious signs of physical damage or abuse.
If the case is nicked, scraped, well-loved, and shows clear signs of natural wear and tear.
Is the warranty transferrable?
No. The product is warrantied to the original purchaser for the lifespan of the product.
How do I know if The Case Shop has received my warranty?
You should receive an email confirmation within 24 hours of filling out the online form.
Where do I put my RMA number when I send my product in?
On the box, inside the box, on a note inside the box, etc. More is better.
Does the Limited Lifetime Warranty mean my lifetime?
The term Limited Lifetime refers to the natural lifespan of the product. If the product is still in production and shows signs of failure due to a defect in workmanship or materials, it is under warranty. If the product shows clear signs of natural wear and tear or it looks like it was neglected or abused, it is no longer under warranty. It can still be returned to be repaired or replaced with the latest model. (shipping costs at the expense of the customer)